FAQs

What Are Remy Hair Extensions?

Remy hair is human hair that has been cut and maintained with the cuticles aligned and bound together at the top of the bundle, it is the highest grade of hair you can purchase on the market. This process is important to ensure the hair used replicas that of natural hair grown from the scalp because all hair flows naturally from the same direction, this is what allows remy hair extensions to be and feel soft and silky.

How Long Will My Blended Hair Extensions Last?

The lifespan expectancy of our hair extensions will always depend on how well you maintain them. However, we are confident in saying our extensions can last anywhere from 6 to 12 months.  It is important to know how to care for your hair extensions, such as how often to wash them and how to wash them. Storing your extensions plays a vital part in the lifespan of your extensions too and making sure your set is always gently brushed before, during and after every wear to prolong your extensions lifespan.

Can I Colour My Extensions?

Of course! We provide 100% human hair therefore they can be dyed and treated like your natural hair. However, we don't condone lifting the extensions because it will damage the extensions worse than your natural hair because it is not receiving the nutrients needed from your scalps natural oils. We recommend using demi or semi permanent hair dye to deposit into the extensions. You should only dye your extensions a darker colour rather than lifting it to be lighter. 
We offer colour customisation to match your extensions as close as possible to your current colour. 

Can I Use Shampoo and Conditioner Containing Alcohol and Sulphate?

Due to the quality of our hair we are confident when saying ANY shampoo and conditioner can be used when washing your Blended hair extensions. However, we do recommend using shampoos free of alcohol and sulphate because overtime they will begin to strip the hair of its colour and begin to dry them out. Look for shampoos that are designed for dry and fragile hair because they have formulas made to restore damaged hair which means your extensions will be well nourished.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Due to the nature of this industry and to comply with Health&Safety please do not remove hair from packaging, as we will be unable to accept it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blendedextensions.co@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blendedextensions.co@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.